Our Policies

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Traveling with Kalona Coaches LLC

OUR PRIMARY GOAL IS TO MAKE SURE YOUR TRAVEL IS SAFE AND TROUBLE FREE. FOR YOUR COMFORT, AND THE COMFORT OF ALL OUR PASSENGERS, SMOKING AND ALCOHOLIC BEVERAGES ARE PROHIBITED ON OUR COACHES.  PASSENGERS MAY BRING THEIR OWN REFRESHMENTS.

PAYMENT AND DEPOSIT INFORMATION

 WE ACCEPT PERSONAL CHECKS,

CHARTERS: A 10-PERCENT DEPOSIT IS REQUIRED TO SAVE THE DATES IN THE SCHEDULE. THE BALANCE IS DUE 30 DAYS PRIOR TO DEPARTURE. OUR RESERVATION SPECIALISTS WILL SEND A CONTRACT WITH INFORMATION ABOUT YOUR TRIP AND CHARGES. WE ASK THAT YOU SIGN THE CONTRACT AND RETURN IT TO US WITH YOUR DEPOSIT.

DISCOUNTS
IF YOU ARE A CHURCH OR SERVICE ORGANIZATION, PLEASE LET OUR RESERVATION SPECIALISTS KNOW THE PURPOSE OF YOUR TRIP.

CANCELLATIONS

CHARTERS: 30 DAYS PRIOR TO DEPARTURE FOR A FULL REFUND.

LUGGAGE

CHARTERS: NO LUGGAGE LIMIT.

ANIMALS

ANIMALS ARE PROHIBITED ON OUR COACHES, WITH THE EXCEPTION OF GUIDE DOGS. WE WILL BE GLAD TO ARRANGE TRANSPORTATION FOR YOUR CAGED PET IN OUR LUGGAGE BAY.

SPECIAL NEEDS

WE WANT TO MAKE SURE OUR PASSENGERS’ NEEDS ARE MET AT ALL TIMES. PLEASE INFORM US, IN ADVANCE, IF A MEMBER OF YOUR GROUP HAS SPECIAL NEEDS. WE HAVE ONE HANDICAPPED-ACCESSIBLE COACH THAT WILL ACCOMMODATE TWO WHEELCHAIRS.  GUIDE DOGS ARE WELCOME ON ALL OUR COACHES.

When things are...

BEYOND OUR CONTROL

WE ARE NOT LIABLE FOR DELAYS CAUSED BY WEATHER EMERGENCIES, LAW ENFORCEMENT OR HOMELAND-SECURITY ISSUES, QUARANTINES, STRIKES, ACCIDENTS, ROAD CONDITIONS, OR OTHER CIRCUMSTANCES BEYOND OUR CONTROL. SAFE OPERATION OF THE MOTOR COACH IS OUR PRIMARY CONCERN.